The National Restaurant Association released on Wednesday a list of seven public policy principles in collaboration with third-party delivery companies and operators to guide lawmakers in developing policies and legislation for fair delivery practices.
The major third-party delivery companies, including Grubhub, Uber Eats, and DoorDash worked with restaurant operators over the course of a year to come to an agreement on what fair third-party delivery would look like both for the delivery companies and the restaurant owners themselves. The seven principles include:
- Restaurants have a right to know when and if their food is delivered
- Customers should expect the same degree of food safety as they do when dining in a restaurant
- Restaurants should be able to offer alcohol to customers through third-party delivery in a safe and legal manner
- Restaurants deserve transparency on fees (including commissions, delivery fees, and promotional fees) charged by third-party delivery companies
- Third-party delivery contracts need contractual transparency and issues surrounding fees, costs, terms, policies, marketing practices involving the restaurant or its likeness, and insurance/indemnity should be made clear
- Sales tax collection responsibility must be clear in terms of which party is collecting and remitting the specific sales tax to the appropriate authority
- Third-party delivery companies should offer restaurants access to anonymized information regarding orders from their restaurant that originate on third-party delivery platforms
“Until now, the relationship between restaurants and third-party delivery companies lacked a national framework to protect restaurants,” Mike Whatley, vice president for State and Local Affairs for the National Restaurant Association said in a statement. “These new principles, which center around permission and transparency, add consistency and structure that will benefit all restaurants. This agreement represents an important first step in an ongoing dialogue between restaurants and third-party delivery companies about ways to improve our relationship going forward.”
The seven principles emphasize transparency, communication and protection of all parties involved. For example, the first principle, which would give restaurants the right to know when and if their food is delivered would require third-party delivery companies to obtain written consent “of the specific restaurant where the restaurant authorizes the third-party delivery company to list the restaurant on the platform, use its name, menu, symbols, and images, and offer its food to customers” and they should work together to offer an up-to-date menu, including descriptions and prices.
Go to the news source: National Restaurant Association and delivery companies work together